Effective Date: January 1, 2026
Fairfax HVAC Experts respects your privacy. This policy explains what information we collect when you visit our website or call us, how we use it, and the choices you have. We keep it simple because we want you to feel comfortable reaching out for heating and cooling help.
Information We Collect
When you contact us, we collect the details you share: your name, phone number, email address, and service address. If you call or fill out a form, we may also note the type of HVAC issue you're having so our technicians arrive prepared.
Like most websites, we automatically collect basic technical information such as your IP address, browser type, and pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to schedule appointments, send service reminders, and follow up on work we've done. If you've asked for a quote, we'll use your information to prepare and share it.
We may also use your information to improve our services, respond to reviews or questions, and send occasional updates about seasonal maintenance or special offers. You can opt out of marketing messages at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how visitors move through the site. Cookies are small files stored on your device that help us make the site work better for you.
You can disable cookies in your browser settings, but some parts of the site may not function as intended. We don't use cookies to collect sensitive personal information.
Analytics and Third-Party Tools
We use tools like Google Analytics to see which pages are popular and how people find us. These tools collect anonymous data and don't identify you personally.
We may also use third-party scheduling or review platforms. When you interact with those services, their own privacy policies apply. We choose partners who take privacy seriously.
Data Sharing and Disclosure
We never sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
If required by law, we may disclose information to comply with a legal request or to protect the safety and rights of our customers and our team.
Data Retention
We keep your information for as long as we need it to provide services and meet legal requirements. When it's no longer needed, we securely delete or anonymize it.
If you'd like us to remove your information sooner, just ask. We'll honor your request unless we're required to keep it for legal or accounting purposes.
Data Security
We protect your information with reasonable technical and physical safeguards. Our team is trained to handle your data responsibly, and we limit access to only those who need it to do their jobs.
While no method is 100% secure, we work hard to keep your trust. If we ever become aware of a breach that affects you, we'll notify you promptly.
User Rights
You have the right to ask what personal information we hold about you, request a copy, or ask us to correct or delete it. You can also opt out of marketing communications at any time.
To exercise any of these rights, contact us using the details below. We'll respond within a reasonable timeframe and help you however we can.
Children's Privacy
Our services are meant for adults. We don't knowingly collect information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the new version on this page with a new effective date.
We encourage you to review this page occasionally. Your continued use of our website or services after changes means you accept the updated policy.